Shipping policy

All orders are dispatched within one business day from our distribution centres. If you require an item urgently, please contact us at info@silveretteapac.com, and we will do our best to prioritise your order.

Standard Shipping within Australia (Australia Post)

All Australian orders are sent via Australia Post with tracking and insurance.

Estimated delivery times after dispatch:

• Metro areas: 2–5 business days
• Regional areas: 3–7 business days
• Remote areas: 5–10 business days

Delivery times are estimates only and may vary during peak periods or due to factors outside our control.

Express Shipping within Australia (Australia Post Express)

Estimated delivery times after dispatch:

• Metro areas: 1–2 business days
• Regional areas: 2–4 business days

International Shipping

Shipping to all other destinations is calculated at checkout. When you place an order, we will provide estimated shipping and delivery timeframes based on item availability and the shipping option selected. Depending on the shipping provider, these estimates may appear on the shipping quotes page.

Customs, Duties & Import Taxes

Customs duties, taxes, and import fees are the responsibility of the buyer. These charges are not included in our shipping fees and may vary depending on the destination country.

We recommend checking with your local customs office for further information prior to placing your order. Unfortunately, we are unable to estimate or control these charges.

Shipping Rates & Weights

Shipping rates for many items are weight-based. Product weights are listed on each product detail page. In accordance with our shipping partners’ policies, all weights are rounded up to the next full kilogram.